Return & Refund
We worked tirelessly to maintain the lowest possible rate of return and refund. Nevertheless, we still strongly encourage all our customers to take time to consider in the purchase of our products, and not succumb to impulse purchase. Each product possess its own unique colour and characteristics suitable for individual’s lifestyle. Our purpose is to ensure that you would be 100% satisfied with the purchase our product(s). All purchased products are scrupulously checked by our Artisans (QC Approved) before individually and meticulously packed and wrapped. This is an essential procedure for us as we take great pride in our own Brand Image, so as to be able build a significant and perennial relationship with all of our valued customers.
It will not take long for you to try on our product(s) and fall in love with it almost immediately. Having said that, it is our pleasure to offer you a 30-Day Money-Back Satisfaction Guaranteed for ALL My Enchanter product(s) purchased ONLY at www.MyEnchanter.com. Without the need to provide any reason(s), you have 30 calendar days (*starting from the day in which the product(s) is delivered to you) to return the product(s). Please take clear pictures of the item(s) you wished to return and email to Support@MyEnchanter.com, together with the Order ID stated in the e-receipt which was provided to your designated email upon confirmation of purchase. The costs of returning the purchased products will solely be borne by the Customer and any expenses incurred by the Customer for the returns (Goods and Services Taxes if any) will not be refundable. My Enchanter will not be held liable for any reimbursement or compensation of Product(s) shipped by the Customer due to loss, theft or damage during the shipment. We strongly recommend shipping back your return item(s) via an ‘insured door-to-door’ delivery method. All valued customer(s) are to adhere to the following conditions to be entitled for the refund process; (i)We ONLY accept My Enchanter product(s) in the original condition in which when it was delivered to you, (ii)with the original box, (iii)tags, (iv)cloth and (v)cards which were included in the box (vi)all item(s) must not show any signs of usage or tempering (vii)There must be no deep cut(s) or scratch(es) on the gold and silver item(s). Once refunded package(s) arrives to our HQ, a refund examination by our Artisans will be conducted to ensure that the item(s) are in the original condition to be eligible for refund. Once all checks are completed, we will proceed with the refund immediately. The refund will be credited to the same payment method in which has been used for the purchased.
Defective product(s) Yes, we do accept item(s) that are defective due some unforeseen circumstances during the shipment. Please do provide clear pictures or the defective product(s) and email us within 7 days from the date of delivery in which contains the defective product(s). We would gladly provide our assistance with regards to your concerns.
Unacceptable Item(s) for Refund
However, we are not obliged by law to refund due to any item(s) in which the condition is/are unacceptable for resale due to misuse, of a different packaging, alterations or damage. Such item(s) will be returned to the customer at their own shipping cost.
Shipping Back Return and Refund Item(s)
All International Orders are liable for international shipping costs, and for all incurred delivery fees, VAT taxes and import surcharges for all returns and refunds. Make sure to contact us before returning for return and refund of item(s). We will not be held liable for any reimbursement or compensation of Product(s) shipped by the Customer due to loss, theft or damage during the shipment. We strongly recommend shipping back your return item(s) via an ‘insured door-to-door’ delivery method.
All Return and Refund item(s) must ship to:
My Enchanter Pte Ltd
60 Paya Lebar Road
Paya Lebar Square
#10-23 Singapore 409051