Order Fulfillment

At My Enchanter, we offer Free Standard Shipping on all orders.

Each bracelet is handcrafted with care. If you have provided your wrist size and a valid shipping address, your custom-made bracelet will be ready for shipment within 2–3 business days.

We ship all orders via DHL Express Shipping, with estimated delivery times ranging between 1 to 5 business days, depending on your location.

Note: We currently do not ship to APO/FPO/DPO addresses.

Duties and Fees

Please be aware that your order may be subject to VAT, import duties, and/or taxes, depending on your country’s laws and regulations.

Due to the complexity of international customs policies, My Enchanter does not include these fees in the order total. As the buyer, you are responsible for any applicable local customs duties, taxes, or import charges upon delivery.

By law, we are required to declare the full value of the package contents and cannot modify or undervalue this information on customs documentation.

If you refuse delivery of a package due to customs charges or any other reason, you will be held responsible for:

• The original shipping costs (if applicable),
• Any duties, taxes, or return shipping fees incurred.

Delivered but Haven’t Received Your Package?

If your tracking information shows that your package was delivered but you haven’t received it, please contact us within 7 business days of the delivery date.

Reporting within this timeframe allows us to:

• Initiate a timely investigation with DHL while key delivery details (such as GPS scan location and driver information) are still available.
• File a formal claim if necessary, giving the best chance for a successful resolution.

Please note: We cannot guarantee refunds or replacements for packages marked as delivered by the carrier if the issue is not reported within this 7-day claim window.

At My Enchanter, your satisfaction is our top priority. That’s why we offer a 30-Day Satisfaction Guarantee on all bracelets purchased from [www.myenchanter.com].

30-Day Satisfaction Guarantee

You have 30 calendar days from the date you receive your order to return your bracelet(s) for a full refund. To qualify for a return:

• original condition
  
• original packaging with all tags attached
  
• no signs of wear or use
  

Once we receive and inspect the returned item, we’ll issue a full refund to your original payment method.

Please note: Our products are custom-made. While we are not legally required to accept returns, we proudly offer this return policy to ensure your complete satisfaction.

Free Returns

To make your experience as smooth as possible, we offer free return shipping.

Simply email us at [vibes@myenchanter.com] within 30 days of delivery to request a prepaid return shipping label.